We hope this letter finds you in good health. As healthcare providers, our primary goal is to provide you with the best possible care in a timely and efficient manner. With this in mind, we would like to draw your attention to the NHS app for Apple and Android, and the NHS web portal, which offer a convenient and quick way for you to request your prescriptions.
Every day, we receive around 400 requests for medication. Out of these, approximately 180 come via Accurx as a freetext submission on our website. Each of these takes a GP around 50-60 seconds to process as we have to manually cross reference with your medical records for accuracy, and select the right medications to prescribe. On the other hand, requests made through the NHS app or NHS portal can be processed in just 10 seconds as it is directly linked to your records and has no room for error.
By switching to the NHS app or NHS portal, we estimate that:
We’d have around 50-75 more GP appointment worth of time to use for your care each week.
The NHS App and online portal also allow you to track referrals, see when prescriptions have been authorised and check your medical records, as well as integrating Accurx into them so that you don’t have to type any details when you submit a request.
We would like to thank you in advance for your cooperation and look forward to helping you in the future.
Dr Lis Galloway, Dr Miles Scholar, Dr Dave Triska and Dr Ruth Kent